Archive for January, 2009

How to make sure no one will read your blog (or listen to your ideas)

not-listeningAfter only a few months at this blogging thing, I think that I have found something that I can truly say I have incredible perspective on: being a terrible blogger.

The blogging world has a set of values and ideas. I am certain that this phenomenon will make for the kind of stuff that fine academic institutions will soon create use to create literature and sociological theories. It sounds like the kind of class I would have taken, ENG 562: Blog Theory.

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Here are some of the blogging communication mistakes I have made.

THE LIST (of unwritten miscues…well, I guess they ARE written now, but, nevermind)

  1. Don’t post regularly. If you are not posting at least a couple of times a week, then don’t be shocked when nobody is regularly commenting or digging or stumbling or whatever stroke of validation you were searching for. In blog world, as well as the world outside, consistency matters over being clever…much to my chagrin.
  2. Being a great writer is better than being a good reader/listener. Blogging is to offer something to the world, so it needs to be unique. You begin this process by looking at and imitating other’s blogs. Find some to whom you can relate. Write down what you like. Start doing those things. If you are even mediocre, you are ahead of the game.
  3. Fall victim to overt ploys at traffic-nabbing. Being Stumbled Upon can be great, but that is the ADHD of web browsing. Stumblers and traffic seekers are sometimes like Homer Simpson when he was saw a military-grade deep fryer that could flash-fry a buffalo in 40 seconds, he whined, “Forty seconds? But I want it now!” Nothing is more important than consistent, relevant content. There is no secret traffic pill/search engine optimization pill. Anybody who says differently is selling you something.
  4. Join everything. It is not required nor is it an advantage to rocketship your name and presence into every single social networking site out there. You need something that you are going to add to each place. Also, it is not a requirement that you add every widget in the world to the side of your blog (or Facebook page or LinkedIn profile). Visit Adam Kreitman’s blog for more on how to not get sucked into the shiny, sexy, overwhelming vortex of social networking.
  5. Be afraid to screw up. I only learned these rules by breaking them and not by following advice. So, I really should have taken my own advice, not posted these, which allowed you to figure these out for yourself. However, these are merely suggestions, so, if you think I am off my blogging chair, then try it for yourself. If what I said doesn’t apply to you, please let me know how you did it. I need to learn.
  6. Feel the need to create the deepest most Earth-shattering idea before you start writing. I do this a lot. Ask yourself some tough questions…what types of readers do I want? What would they need? What is my goal in communication? Usually, they don’t need your ability to sound incredibly clever. They need something real they can sink their teeth into and implement.
  7. Don’t worry about your readers. While “good content” means relevant, it doesn’t mean clinical or verbose. Be terse. Be entertaining. Be authentic.

Looking over the list, it strikes me that these mistakes apply to the world outside of blogging. Being consistent, authentic and truly seeking to serve another person is just a more effective way to live and communicate. It took screwing up at blogging for this guy to get that.

ANSWER ME THIS

Here is my question…if you had to teach the ENG 562: Blog Theory course who would you use as your examples? How would you structure the course? What is unique to blogging language?

Also, please let me know if I missed anything important. I am still new, you know, with much to learn.

The person with the best reply gets to have a FREE lunch…note, that I am not specifying where the lunch would take place.

- Jeremy Nulik, Creative Energy Officer, St. Louis Small Business Monthly

You like? Let others know:

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5 Ways To Make Your Customers Publicly And Joyfully Sob Into A Microphone About How Awesome You Are*

Alright…I admit it. I like a train wreck. I complain about the gawker’s block on the Interstate, but…if you guys ever see a blue Honda Element slowing down near a wreck…you can guess that it is me.

So, that sentiment alone is enough motivation for me to post this video:

Favorite parts: “IT IS STILL REAL TO ME…DAMMIT!” and “Among the choices are Jim Carrey, Mike Myers and Philip Seymour Hoffman.”

On a more serious note, though. Take note of this:

wwf-wrestlingThe level of belief and enthusiasm that these guys have for wresting is amazing. This is WWF-style TV entertainment. Are they really that serious? Of course they are. The sport has such a hold on them that they have become more than just fans…they are followers. They are believers. They are unashamed worshipers.

Are you creating that for your customers during this recession? Are they at your office door asking who would play you in your autobiographical movie? Do they believe in you so much, they would cry fearlessly in a high school auditorium with other grown men?

Right now is the perfect time to do the things that no one else will do..the tough times allow you to stand out more. Here are some ideas to get you started that I received , but please create your own as well.

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THE LIST

5 Ways To Make Your Customers Cry Over You In Public Places

  1. Face-to-face time with your key partners. This isn’t just customers, but investors, vendors or just plain professional friends who get what you are doing and support you. Go to more lunches. Attend more charity events that are important to you and your partners. The more people see your face, the more confident they will be in you and in their choice to do business with you.
  2. Expressing authentic gratitude for business. This cannot be forced. It needs to be real. If you are not actually that grateful, then please don’t send cards, don’t call and don’t offer discounts, etc. BUT, there is nothing like tough times to make you grateful. Take this humbling as a wake up call. Now you have room for some gratitude.
  3. Find out more about your key customers as people. What is it they really want out of their business? What goals and dreams do they have for their families? Do they have families? Do they have food allergies? What are their pet peeves? Get to know these people…in a tough time, they are going to save your ass and help you to thrive.
  4. Get the right people on the bus. Don’t settle for less than great performance from employees or partners. If they are not performing with passion, then it won’t cut the recession mustard.You need ambassadors of your good news, and right now, there are lots of A-players available. However, the passion and the will to go above and beyond has to be yours first. Before you blame employees, look in the mirror.
  5. Stop lying to them. If you are telling them that everything is “JUST GREAT” with your business, you are most likely not truthful. Be honest about weaknesses. Be honest about your concerns. You can still approach them from a position of strength and belief about your company. But, pretending that there is no elephant in the room makes you sound distant and naive.

SOME PERSPECTIVE

When I wrote “Right now is the perfect time…,” I really meant, “Right now is always the perfect time.” In other words, let’s not wait for an economic collapse before we decide to change the way that we do business – here is more on that perspective.

LET ME KNOW

What are you doing to inspire your customers? How are you reconnecting with them during hard times?

- Jeremy Nulik, Creative Energy Officer, St. Louis Small Business Monthly

*Results are NOT guaranteed to produce actual tears, the existence of a microphone or WWF wrestlers, but they will at least allow you to remain in business.


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The Best Business Bobs, or Rising Above Any Name

nametag-copyEveryone knows a Bob. He is your uncle, your next door neighbor or your Dad’s friend from college.

“You know Bob, right?”

“Oh, of course I do. Hey, Bob, how’s the wife and kids?”

It is the most unassuming name there is. It is the small pickup truck…the quarter-pounder with cheese…the denim shirt of names in the United States.

Being a Bob, however, could have some drawbacks. Since everyone knows a Bob, how can you make yourself known if you happened to be christened with that label. In a world of Bobs, how do you make yourself stand out?

I have seen this dilemma occur with business. “Hi, we’re in IT, and we provide um…technology solutions.” Or, “I like to blog about innovation, creativity and leadership.” Wait, that one hits too close to home.

You may be the best company ever, but, as far as most people are concerned you are Bob…an IT company or some blogger.

There is no reason to fight this. Don’t try to be an Alejandro. You very well may be Bob. There is nothing wrong with Bob…in fact, being Bob has some great advantages, since people are comfortable and familiar with Bob. Embrace your Bobness.

In my experiences, I have met some Bobs that have transcended their moniker. They have made a profound impact on both my personal and business life. I sometimes even forget that they are named Bob. I only remember the difference they have made in the way that I think.

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THE LIST

Here is a Possibly Incomplete List (in no particular order) of The Best Business Bobs (and sometimes Roberts or Robs since this is my blog and I can cheat if I wanna):

Bob Sommers - If you want to meet someone that understands how to be approachable and likable, look no furbob3ther than “Maui Bob.” His website, Recognized Expert, is an incredible resource to entrepreneurs, writers, bloggers or anyone who wants to get known on the web. More importantly, Bob is a good person. When you get done talking to Bob, you can’t help but feel good about yourself.

Favorite quote: “Likability is not your ability to make everybody like you. It is your ability to make others feel liked.”

Bob Costas – Not necessarily a “business” Bob, but a master of personal branding. How can you not like Bob Costas? Consistent. Cool. Humble. Mr. Olympics (even when he is putting the smack down on ego-driven athletes).

Favorite quote: “I don’t believe there’s a single American sitting around saying, ‘I’d like to see Bob Costas’ take on this.’”

Bob Burg - Author of the books, The Go-Giver and Endless Referrals. More than an expert on stratospherically successful life attitudes, he is also a student of business thinking. Having a conversation with this Bob is like talking to a library of business knowledge and application.

bobburg2Favorite quote: “I think perhaps the most prevalent false-dilemma question is: ‘Would you rather be rich OR happy?’ What an awful question. Why not be both? And far too many people have bought into that artificial contradiction. Let’s instead see the world as one of abundance. In this great country, if you can create, if you can add value—you can be rich and happy.” From BusinessWeek.

Robert Kiyosaki – The first non-Bob. The Rich Dad guy – author of many books, notable speaker and personal financing guru. Some of his truths can be hard to swallow, but there is no finer analysis of how the rich get richer and how to think differently about what wealth means.

Favorite quote: “A lot of people are afraid to tell the truth, to say no. That’s where toughness comes into play. Toughness is not being a bully. It’s having backbone.”

Robert Skandalaris – An innovator, author, smart entrepreneur and philanthropist…Skandalaris is the type of guy who has his name on the side of buildings. I had the pleasure of hearing him speak at the Skandalaris Center for Entrepreneurship at Washington University. An inspirational guy who walks an innovative, fearless walk.

Favorite quote: “Innovation is America’s last bastion of competitive advantage…”

Bob Kochan – A guy who is not afraid to be a little goofy…Bob was named one of Small Business Monthly’s Top 20 Under 20. Starting out his professional career as a Six Flags magician, he now owns Kochan and Company (founded in bobkochan1987), an innovative and fun advertising company in St. Louis that continues to grow.

Favorite quote: “I look for talented, enthusiastic people, so we have low turnover. It’s a family environment, so we check our egos at the door.”

Rob Amberg – Another advertising/marketing guy, Rob is the vice president and general manager of Cushman/Amberg Communications. He has a cool blog where he shows his abilities at telling a relevant business story…he understands both the value and the costs of Internet marketing.

Favorite quote: (from his blog) “When it comes to marketing ‘shoes’ you can only last in the painful eye-catchers for so long. And you’ll know when that time comes. It’s when you have to walk the talk. The rest is just show and tell.”

Bobby Knight - The opposite of likeable. Not a business man, but one heck of an inspiring leader and clearly a passionate person. I can’t say that I agree with his style, but 1. I have not coached successful teams and 2. his ability to inspire greatness is clear – 902 NCAA Div. I wins, 3 National Championships and 11 Big Ten Championships. Most of his players graduated.

Favorite quote: “You don’t play against opponents, you play against the game of basketball.”

Robert Sutton – You know him…he’s the No Asshole Rule guy. Anyone who can get the Harvard Business Review to suttonprint the a-dash-dash-hole word is to be revered. The management science professor from Stanford has the cajones to call most workplaces on their rudeness and lack of civility…and his research is impeccable. Also wrote – Weird Ideas That Work – another must-read for any entrepreneur.

Favorite quote:

See all the magic and inspiration that can come from a Bob? See the irony in Bobby Knight and the No Asshole Rule guy in one blog post?

ANSWER ME THIS

What is the Bob about your business that you have not really made shine? People like a Bob. They can relate to a Bob. They feel comfortable with Bob. The Bob is the human part of your business that is authentically more concerned with the client or customer than itself…it achieves great things without suffering the sin of significance.

Let your Bob shine.

ALSO

Do you know any good Bobs that I missed? Please post your favorite Bob.

- Jeremy Nulik, Creative Energy Officer, St. Louis Small Business Monthly

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